B2B mobile apps – 7 golden rules
Posted by lauren, April 20 2011 at 14:58According to Comscore 17 million people in the UK have used an app in the last month; and while it has been the more consumer facing apps that have courted the limelight their B2B counterparts are quietly transforming the way people work facilitating busy B2B professionals with nomadic lifestyles to connect, close a deal, generate and convert leads in real-time, anytime, anywhere.
We were recently invited to talk to B2B Magazine about mobile apps for their feature “Apps: To be or not to be?” The feature lists seven golden rules for B2B brands before they take the plunge – here’s our thoughts and commentary added in for good measure:
OFFER SOMETHING OF VALUE
The challenge is looking beyond the apps function as a marketing tool and integrating it business process. This means having the infrastructure to support the app outside of the marketing department.
An app can’t be all things to all people. Focus on the function you want the app to perform and the desired outcome rather than trying to cram multiple features into one app. You need to strike a balance between monetizing the app and good user experience.
BE SURE YOU NEED AN APP
Avoid ‘me-too’ syndrome by defining clear use and purpose before you rush in. Be sure it’s integrated into your overall strategy and supports your core offering. That way your app will deliver value to the user and profit for the company.
PICK THE RIGHT PLATFORM
iPhones only account for 14.4% of the global market, developing your app for other handsets such as Android, Blackberry and Nokia will improve your customer reach.
SET THE RIGHT PRICE
Annette Ehrhardt, Director at pricing consultancy Simon-Kucher & Parners says “If you see your app as a revenue generating tool rather than purely a promotional one, you might want to consider offering a free version with limited content. After trying and liking a free app, nearly 80% of Apple users and over half of Google Android users were willing to pay for its premium counterpart.”
PROMOTE YOUR APP
There is a tendency to view getting an app in the app store as end result, but this is simply the beginning. Its how you market the app thereafter will influence its up-take and usage.
ENSURE IT INFRASTRUCTURE CAN SUPPORT IT
You’ve marketed and promoted your app drumming up significant interest in the process but these efforts are futile if you don’t have the instructure to support the download and usage of the app itself. Insufficient bandwidth, for example, will lead patchy performance or at worst prevent users from being able to download it at all.
ADAPT AND REFINE
In the words of Christian Howes, head of solutions engineering at Webtrends “Don’t be scared to change your app based on the analytical insight you can gain on the user experience. People will always find ways of engaging with and using your app in ways you didn’t anticipate; be prepared to adapt the app quickly to enhance the user experience.”
Here at Pancentric we’ve always got one eye fixed firmly on future developments and while first and foremost its about getting these 7 steps right it’s the technology that’s precluding the next wave of super-applications that excites me most. Over the next 6 months we can expect to see the spread of NFC (Near Field Communication) on smartphone handsets allowing for contactless, cashless payments.
Geofencing is another trend where consumer brands have been quicker off the mark but it will be interesting to see how B2B businesses can exploit this technology – the opportunities are there, just think about sponsorship, corporate events and conferences.
And with so many business professionals making important decisions on the move using mobile to inform decision making the opportunities for location-based marketing are plentiful.

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